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Summit Speakers March 9-11, 2009 The Westin Kierland, Scottsdale, AZ The 4th Annual National Human Capital Summit has renowned executive speakers from organizations such as Bristol-Myers Squibb, MGM Grand, Computer Associates, Lincoln Financial, Rockwell Collins, Rogers Communication, Wellpoint, McKession, Ameriprise Financial, International Monetary Fund, CDM, Mediabrands, Morgan Stanley, Mastercard and more… |
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Keynote Speakers
The Wall Street Journal recently ranked Gary Hamel as the world's most influential business thinker, and Fortune magazine has called him "the world's leading expert on business strategy." For the last three years, Hamel has also topped Executive Excellence magazine's annual ranking of the most sought-after management speakers. Hamel's landmark books, Leading the Revolution and Competing for the Future, have appeared on every management bestseller list and have been translated into more than 20 languages. His latest book, The Future of Management, was published by the Harvard Business School Press in October 2007 and was selected by Amazon.com as the best business book of the year. More about Gary Hamel.
William C. Taylor Bill Taylor is an agenda-setting writer, speaker, and entrepreneur who has shaped the global conversation about the best ways to compete, innovate, and succeed. His new project, Practically Radical, is the latest chapter in a two-decade career devoted to challenging conventional wisdom in business. As cofounder and founding editor of Fast Company, Taylor launched a magazine that won countless awards, earned a passionate following among executives and entrepreneurs around the world—and became a legendary business success. In less than six years, an enterprise that took shape in some borrowed office space in Harvard Square sold for $340 million. More about Bill Taylor.
Tony originally got involved with Zappos as an advisor and investor in 1999, about 2 months after the company was founded. Over time, Tony ended up spending more and more time with the company because it was both the most fun and the most promising out of all the companies that he was involved with. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to $840M in 2007 by focusing relentlessly on customer service. Tony focuses on continuing to grow the business at a rapid pace while maintaining the culture and feel of a small company. Prior to joining Zappos, Tony co-founded Venture Frogs with Alfred Lin. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves, Tellme Networks, and of course, Zappos.com. Prior to Venture Frogs, Tony co-founded LinkExchange, an advertising network that was successfully sold to Microsoft for $265M in 1998. Tony met Alfred Lin (COO/CFO) in college, when Tony was running a pizza business and Alfred was his #1 customer.
Syd Finkelstein is the Steven Roth Professor of Management at Dartmouth's Tuck School of Business, where he teaches executives and MBAs. He is widely known as one of the top authorities on strategy and leadership. His group is one of the highest rated at Tuck, and it has helped to propel Dartmouth's Tuck School to somewhere near the top of recent business school ratings—including the number one spot in the most recent Wall Street Journal ranking. Finkelstein is Director of the Tuck Executive Program and a leading figure in worldwide executive education. He created the highly successful Strategic Leadership program for senior executives at the Australian Graduate School of Management. He has taught in executive education programs in Mexico, Finland, England, France, Italy, Poland, China, and Vietnam, as well as throughout the United States. More about Sydney Finkelstein.
Presenters (alphabetical) 
James W. Asplund Jim Asplund is Chief Scientist, Strengths-Based Development and Principal, Performance Impact Consulting for Gallup. He is coauthor with John H. Fleming, Ph. D., of the book Human Sigma: Managing the Employee-Customer Encounter. Since joining Gallup in 1999, Asplund has worked with clients in the retail, financial services, manufacturing, utility, and healthcare industries. His consulting expertise includes strategic research and consulting on how developing employees' strengths will maximize their potential and how employee engagement and customer engagement interact to drive organizational performance. More about James W. Asplund Kay Ayers Prior to joining AvMed in 1985, Ms. Ayers was a Partner at Purvis, Gray and Company, CPAs where she began her career as a staff accountant. She earned her Bachelor of Business Administration degree in Accounting from Florida International University in Miami. Ms. Ayers has earned the designation of Certified Managed Care Executive from the America's Health Insurance Plans (AHIP) Executive Leadership Program. Ms. Ayers' professional affiliations include membership in the American Institute of Certified Public Accountants, the Florida Institute of Certified Public Accountants, and the Society for Human Resource Management. Ms. Ayers is an active member of the community. She is a member of the Women's Giving Circle and currently serves as Secretary on the Board of Directors of the Girls Place Foundation, Chair of the Board of Directors of Junior Achievement of Alachua County, and an active volunteer for the American Heart Association where she has helped organize the American Heart Walk and the American Heart Ball. Ms. Ayers is a recipient of the 2006 Alachua-Bradford County Women of Distinction Award, the 2007 Heart of the Girls Club Award and the 2008 Girl Scouts of Gateway Council Women Who Make A Difference Award. 
Lance Berger Lance Berger is CEO of Lance A. Berger & Associates, Ltd., a management consulting firm he founded in 1991. His firm provides advisory services in the areas of talent management, compensation and change management. Berger has written and edited six books, including The Compensation Handbook, The Talent Management Handbook, The Change Management Handbook and Management Wisdom from the New York Yankees' Dynasty: What Every Manager Can Learn from a Legendary Team's 80 Year Winning Streak. The latter was selected as one of the top 30 business books of 2005 by Executive Book Summaries. More about Lance Berger
Lisa Bettinger, Senior Vice President, Global Talent at Thomson Reuters, is a hands-on talent professional dedicated to working closely with Thomson Reuters's businesses to ensure they meet overall organizational and individual goals. She has worked as a talent professional in the information/technology field for many years, most recently as Chief Talent Officer/President of International Operations at MarketSwitch. Bettinger brings her talent management expertise to specialized business areas including operations, organizational development, labor relations and technology implementations. She speaks frequently on human capital issues, especially on how technology affects change. She holds a Bachelor's Degree from Georgetown University.
Matthew D. Breitfelder is Vice President, Leadership Development at MasterCard Worldwide, a $5 billion financial services company that is a driving force at the heart of global commerce – linking together financial institutions and millions of businesses, cardholders, and merchants in more than 210 countries. Leadership development is central to MasterCard's corporate strategy as a newly public company, and Mr. Breitfelder is leading the creation of a range of programs to build a strong pipeline of leaders. Before joining MasterCard, he developed innovative global leadership programs at PricewaterhouseCoopers’ Genesis Park group. Mr. Breitfelder has a background in organizational strategy and change having held positions at the Corporate Executive Board, Accenture, and an online financial services firm that pioneered protection against identity theft. Earlier in his career, he served as an international trade negotiator and manager of the Transatlantic Business Dialogue at the U.S. Department of Commerce. He has served on numerous non-profit advisory boards, including the Harvard Global Leadership Forum, the Aspen Institute’s First Movers program, Oxford University’s European Affairs Society, and the London School of Economics U.S. Alumni Association. Mr. Breitfelder holds a BA in Economics, magna cum laude, from the University of Southern California, an MS from the London School of Economics, and an MBA from Harvard Business School.
Bob Campbell leads Hewitt’s Talent Management practice segment in North America, and guides our thinking and consulting globally in Building a High Performance Workforce, helping organizations create high-achievement high-engagement cultures focused on business-critical results, and talent management as a competitive advantage. Campbell has over 20 years of experience as a management consultant working with companies in North America, Europe, and Asia to design and implement high-impact performance management, leadership development, career progression/management, and strategic staffing. He has also managed Human Resources Planning and Development in major pharmaceutical, manufacturing, and retail organizations. More about Bob Campbell
Dr. Peter Cappelli is the George W. Taylor Professor of Management at the Wharton School and Director of Wharton's Center for Human Resources. He is also a Research Associate at the National Bureau of Economic Research in Cambridge, Mass. A respected author, he has degrees in Industrial Relations from Cornell University and in Labor Economics from Oxford, where he was a Fulbright Scholar. Cappelli has been a guest scholar at the Brookings Institution, a German Marshall Fund Fellow, and a faculty member at MIT, the University of Illinois, and the University of California at Berkeley as well as at The Wharton School. He was a staff member on the Secretary of Labor's Commission on Workforce Quality and Labor Market Efficiency, a member of the National Academy of Sciences Committee investigating changes in occupational structure and the changing educational system in the U.S., and Co-Director of the U.S. Department of Education's National Center on the Educational Quality of the Workforce (EQW). More about Peter Cappelli
Daisy Wademan Dowling currently serves as Executive Director, Leadership Development at Morgan Stanley, the global financial services firm. Throughout her human capital career, she has focused on attracting, retaining, developing and deploying top talent for business results. Prior to joining Morgan Stanley, Dowling served as Vice President of Human Capital Management Strategy at Lehman Brothers, and as VP, Senior Leadership Development in the Pine Street group at Goldman Sachs. Earlier in her career, she worked for five years as an investment banker at J.P. Morgan and Co., where she structured and marketed special-purpose debt financings and covered corporate clients in the New England area. In addition to her work on Wall Street, Dowling publishes regularly on leadership-related topics. To date, she is the author of 12 articles in Harvard Business Review magazine, for which she created and writes a regular column on CEO-level leadership titled, “The Best Advice I Ever Got.” Her book, Remember Who You Are (Harvard Business School Press, 2004), a collection of leadership lessons from professors of the Harvard Business School, became an international bestseller and has been translated into eight languages. She speaks regularly on the topics of human capital management and of career development. Daisy received her BA from Brown University and her MBA from Harvard Business School. She was born and raised in New York City, where she still lives.
Rob Cross is a professor of management at the University of Virginia and Research Director of The Network Roundtable, a consortium of 75 organizations sponsoring research on network applications to critical management issues. His research focuses on how relationships and informal networks in organizations can be analyzed and improved to promote competitive advantage, innovation, customer retention and profitability, leadership effectiveness, talent management and quality of work life. More about Rob Cross
Tracy Dodd is Vice President, Global Learning at CA, Inc., one of the world's largest IT management software providers. Dodd leads a team of learning professionals focused on designing, developing, and delivering custom solutions that enhance the skills, knowledge, and abilities of their Finance, Legal, IT, and Administration employees. She has been with CA since April 2006. Dodd has worked in Human Resources/Learning & Development for 16 years and has an SPHR certification (Senior Professional in Human Resources) from the Society for Human Resource Management (SHRM). Her passion is around driving people strategies that increase productivity, enhance employee performance and employee satisfaction, and positively impact the organization’s bottom line. Over the past 16 years, some of those programs included large cross-functional implementations in change management, diversity, talent management, and culture change. 
John H. Fleming, Ph. D. John H. Fleming, Ph. D., joined Gallup in 1993. Fleming's consulting insights help Gallup's global clients improve customer engagement and enhance business performance. He is coauthor of the book Human Sigma: Managing the Employee-Customer Encounter. Fleming was instrumental in the development of Gallup's CE11 customer engagement program. He is Chief Scientist for Gallup's Customer Engagement and HumanSigma practices, which set worldwide standards for Gallup's brand measurement and customer engagement management applications. Fleming also leads Gallup's Business Impact Analysis Consulting Group and serves as an internal and external consultant on issues related to research design, analysis, and complex modeling. More about John H. Fleming, Ph. D.
Dr. Marshall Goldsmith is a world authority in helping successful leaders get even better – by achieving positive, lasting change in behavior: for themselves, their people and their teams. Goldsmith’s newest book, What Got You Here Won’t Get You There, is a New York Times best seller, Wall Street Journal #1 business book and winner of the Harold Longman Award as the Best Business Book of 2007. Recently, the London Times named Goldsmith one of the top 50 most influential living management thinkers. The American Management Association named him as one of 50 great thinkers and leaders who have influenced the field of management over the past 80 years and Business Week listed him as one of the most influential practitioners in the history of leadership development. More about Marshall Goldsmith
Paul Hemp is a senior editor at Harvard Business Review, where he edits and writes articles on a variety of topics and contributes to the HBR Editors’ Blog. He is the author of the HBR articles “My Week as a Room Service Waiter at the Ritz,” “Presenteeism: At Work – But Out of It,” “Avatar-Based Marketing,” and “Getting Real About Virtual Worlds.” He has appeared as a commentator on CNN, CNBC, NPR, and the BBC World Service and as a panelist at such conferences as the Yale CEO Leadership Summit and the SXSW Interactive Festival. Previously, Mr. Hemp was the director of publications at Mercer Management Consulting in Boston, a writer and editor at The Boston Globe, and a reporter at The Wall Street Journal in London and Brussels. He is a graduate of Whitman College and Harvard Law School. Karen Jensen Rose Lydon Prior to joining CDM, Rose established her career at Stone & Webster Inc. from 1977 to 1998 where she held several progressively responsible human resources positions. A graduate of Cambridge College, Rose holds a Masters in Management degree. She also holds an Associate of Science degree in Human Resources Management from Northeastern University. As a person dedicated to professional growth and business networking, she is a board member of the Massachusetts Metro North Regional Employment Board and a member of the American Council of Engineering Companies of Massachusetts - Human Resources Committee. Rose currently resides in Kingston, Massachusetts.
Jeanne C. Meister is an accomplished senior business executive dedicated to working with organizations to develop talent management programs and corporate learning initiatives linked to market and business strategy. Ms. Meister was most recently Vice President, Market Development for Accenture Learning, where she was responsible for launching and managing all research initiatives on developing innovations in workplace learning and performance. Over the past decade, Ms. Meister’s name has been synonymous with the development and growth of corporate universities globally, having written two books on corporate universities and founded and later sold her firm, Corporate University Xchange. While Founder and President of Corporate University Xchange, Ms. Meister consulted with over 200 enterprises on launching and managing a corporate university. The range of her client engagements include Anheuser-Busch, Bank of Malaysia, Defense Acquisition University, Guardian Life Insurance, Ingersoll-Rand Corporation, Lloyds TSB, Metlife, Milliken, National Health Service University, Southern Company, Wachovia Corporation, Toyota , University of Chicago Hospital Academy, United States Department of Interior, United States Department of Defense and Tennessee Valley Authority. More about Jeanne Meister As President of The Newman Group, Ed Newman is a recognized leader in the talent management arena. Over the past decade, he has led the development and implementation of numerous recruiting and HR technology deployments and strategic talent management initiatives for Fortune 500 companies, including Accenture, Johnson & Johnson, WellPoint, and Honda of America. For the last ten years he has provided consulting services to help companies in the area of recruiting and talent acquisition strategy, implementation of talent management best practices, recruiting process assessment and the effective use of technology. From his experience and deep subject matter expertise, he has developed a consulting methodology that has proven extremely effective in helping companies determine actionable strategies for aligning people, processes and technology. More about Ed Newman
Steve Smith has spent the past 10 years exploring how great leaders use ego differently than others: how they work, think, collaborate, and who they are. The result of his work is egonomics: what makes ego our greatest asset. Smith has invested more than a decade into the topic and trying to reinvent the way people work. His previous work has been published in 18 languages and 40 countries. Smith has been featured by Microsoft Live Meeting for two years as leadership faculty, receiving the highest possible ratings. Smith's writing, speaking and business ideas have received acclaim from Tom Peters, Ram Charan, and embraced by such client organizations as Hilton, Disney, Baptist Health Care, Hard Rock Cafe, Cox Communications, American Express, and State Farm. More about Steve Smith Mark Walker Kerry Williams |
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Gary Hamel
Tony Hsieh 
Sydney Finkelstein
Lisa Bettinger
Bob Campbell
Dr. Peter Cappelli
Daisy Wademan Dowling
Rob Cross
Tracy Dodd
Marshall Goldsmith
Paul Hemp
Jeanne Meister
Ed Newman
Steve Smith
